This Agreement covers all products sold through the website eshop.energonbio.eu, and the related «www.medicaltv.eu/eshop» owned by ENERGONBIO TECHNOLOGIES S.A. under the name "ENERGON BIOTECH S.A." with registration No. 12407680700.

By using our site, you agree to the following terms, which should be read carefully: 

You are free to use eshop.energonbio.eu in accordance with the law and accepted principles of morality. The responsibility for the contents of the transaction belongs exclusively to you. The responsible company does not undertake any kind of correction or intervention to the data transferred. You must fill in the fields of the on-line contact forms properly. The use of the site is subject to Greek and international laws and you agree not to use our site if you are about to violate these laws. Members, partners, employees, administrators and other associates are not responsible for anything resulting from third-party members who use the site.  

Anyone who enters and uses our eshop services, confirms and accepts the conditions set out in this document without exception. If someone does not agree with the terms must refrain from the use of the shop and any transaction with. 
Sending your order means the acceptance of this contract and all of its terms.

Obligations of the Customer

You are responsible for product selection, its suitability for your needs and for costs, if there are such, of telephone and mail communication with us.

Electronic purchases-Orders

Users or members in writing via internet must receive orders by completing and sending the order form that exists in eshop.energonbio.eu . Your order is committed if it is accepted by the electronic store and you will receive the order confirmation together with the relevant update on the order status, which is recorded in the electronic system and it is displayed on user’s screen and send by e-mail upon submission of order. 

You have to check the order confirmation. If any error, update it immediately written by e-mail within two hours from receiving electronic notice. Otherwise, the data referred to the Order Confirmation will apply.

Before sending the order form, you should be aware that the quoted prices of the products you see on this site include VAT and that the product offers are valid until stock lasts. 

The company provides users the ability to order products available through the online store and pick them up from Headquarters. Thus, a client can select products, through the online store purchasing value upon receipt of the products from the store. This option is provided to the following terms and conditions: a) the customer should have provided the requested information for verification of identity (name, email address, phone number), b) the order will be valid for 48 hours from the time you receive confirmation e-mail that your order is ready for pickup at the store, c) in the case that the customer does not come to receive and purchase the order in the above-mentioned period, the order will be canceled without any liability of the company, d) in the case that a user makes misuse of this option (eg repeated order for goods without receiving them, etc.), the company may refuse user or member to re-order. In the case of order refusal, neglecting of receiving or similar malicious act by the side of the customer, the responsible company reserves the right to access to legal recourse in order to claim damages that may have arisen as result of electronic or telephone customer order.

Changing-Cancel Order

You can change or cancel your order at any stage before the dispatch of products notice, by calling us on +302104905555-6, by sending Fax on +302104903556, or by e-mail to info@energonbio.eu. Depending on the process stage of your order, we will inform you in short notice about the options you have.

Returns

You have the right to return purchased products, without penalty and without being obliged to tell us why. Returns should take place within 30 calendar days from the date of purchase. Returns are accepted only if the following conditions apply: a) we have been informed for the impending return by telephone or e-mail, b) The products are in the same condition as received, without any additional damage, opened, or used, c) the products should be accompanied by the receipt. 

On your wish to return purchased products, you will need to notify us by phone on +302104905555-6 or by e-mail to info@energonbio.eu. It is required to receive written approval from us. The address to which the products must be sent back is 170 Laodikias str, 18451, Nikaia, Piraeus, Greece, with the mark "RETURN."

To avoid your own discomfort, we recommend that at the time of delivery you should check carefully your order on the condition of the goods and their packaging intact, in order to detect any obvious defects. If you notice a defect, you must contact our store on the same day or the next working day. In the case of return, depending on how you chose to pay for your order and the way of return, the refund will be completed within 30 days from the date we receive back the products.

This Convention shall not affect any consumer rights provided by law.